So after I got entirely fucked off by my banking issues, I got stitched again, this time by Condor Ferries. Fairly simple – I need to go to England this weekend to collect my motorbike. Simple enough – I need the Saturday morning Poole-Guernsey ferry, returning Monday morning Weymouth-Guernsey. You can book online, but to claim a student discount you have to phone them.
I sat on hold for a good 10 minutes until I was able to explain the booking I required. Having checked online that the service was available, I was told that they couldn’t accept new bookings because the Friday service had been cancelled and they were trying to shift the Friday people to the Saturday service before they took any new bookings for Saturday. They told me this with no apology, no sense of embarassment. Nothing. Thoroughly confused I hung up the phone. I returned to their website and tried the booking again, and it appeared to go through OK. I didn’t make the booking as I wanted to claim the discount.
So, I phoned a different reservations number listed on the website, which connected straight away (no hold) and she was able to take my booking, apply the discount and give me a booking reference.
So what’s the deal? My guess is that the person I spoke to on phone number #1 was due to finish at 5 and so couldn’t be arsed to take the booking and fobbed me off with the crap about accepting new bookings. Either that or I’ll turn up at the terminal on Saturday morning to be told it’s all gone wrong. Who fckn knowsit.